COVID-19 FAQ
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How can I view an apartment without visiting the property in person?
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Check out the Photo Galleries on our website.
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View our Floorplans on our website.
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Contact our leasing office and we’ll conduct a virtual tour.
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How do I contact the office electronically?
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Complete the Contact Us form on our website.
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Call us at the number on our website.
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If you’re a resident, you can e-mail us from your resident portal account.
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I have a scheduled move-in/move-out, can that still happen?
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Yes! Please contact us to schedule an appointment.
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How can I stay connected with my neighbors and community?
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Look for updates here – our website, resident portal, emails, Instagram and on Facebook.
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Is someone in the office?
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Yes! We are working in the office during normal business hours. We are scheduling appointments for in person meetings as well. Please remember that face masks and social distancing is still being enforced.
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How do I pay my rent?
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We’re directing everyone to pay online. Either with ACH (check), Credit Card, or electronic Money Order. You can make these payments on our Portal. If you do not have access to our Portal, please contact the office by phone or email and we can get you set up.
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Are amenities open?
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Yes, our amenities are open.
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Are you accepting packages?
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Most of our communities are accepting resident packages or using a parcel acceptance program.
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How will my maintenance issues be addressed?
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Service requests are performed on a first come basis. Normal service operations is occurring.
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Emergency repairs include loss of heat/AC, no refrigeration, no hot water, inoperable toilet, no power, beeping or inoperable smoke detectors, oven not working (this applies to ovens only, not microwaves), washer or dryer not working, wild animal in the apartment, security issues, fire, and flood.
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